Lorraine Hui
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Hello, I’m Lorraine

I’m a product designer based in Sydney with experience delivering end-to-end app and AI experience. I’m passionate about solving customer problems with a track record of contributing to business success.

 

Work I am proud of

Optus ScamWise

Help customers to be in control of their scam safety in My Optus App.

App, UX/UI

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Conversation Summary

AI summarising notes for contact centre experts, integrating it into the internal webpage.

Web, UX/UI

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Voice AI Authentication

Voice AI authenticates customers by asking for their personal information before connecting them to a human expert.

Conversation design, service design

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AI suggested Answers & Articles

AI surfacing suggested responses and articles for Messaging Contact Centre experts.

Web, UX/UI

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