Hi, I am Lorraine!
I’m a product designer based in Sydney with experience working in Atlassian and Optus, delivering end-to-end app and AI experience. I’m passionate about solving customer problems with a track record of contributing to business success.
Web UX/UI Design . Atlassian
JIRA Service Management Knowledge Article
Suggest topics and generate an AI-generated draft based on employees’ request history and agents’ resolved tickets
App UX/UI Design . Optus
Optus ScamWise
Help customers to be in control of their scam safety in My Optus App.
Web UX/UI Design . Optus
Conversation Summary
AI summarising notes for contact centre experts, integrating it into the internal webpage.
Conversation design, service design . Optus
Voice AI Authentication
Voice AI authenticates customers by asking for their personal information before connecting them to a human expert.
Web UX/UI Design . Optus
AI suggested Answers & Articles
AI surfacing suggested responses and articles for Messaging Contact Centre experts.